FAQ

 

 

TOURNAMENT FORMAT

What will the Canada Sevens tournament schedule look like?

The HSBC Canada Sevens tournament will feature 45 games played over two days – March 11 and 12, 2017. Rugby sevens matches feature two 7-minute halves of play with a 2-minute halftime.

Doors are now scheduled to open 60 minutes before the first match.

The match schedule will be set closer to the tournament dates, however estimated times of play will be:

  • Saturday, March 11: 9:30am – 8:00pm (Gates Open at 8:30am)
  • Sunday, March 12: 9:30am – 6:30pm (Gates Open at 8:30am)

*Concession stands will be opening earlier this year, with breakfast options available. Alcohol Sales will begin at 11:00am on Saturday and Sunday

To keep up to date on schedule details, visit Schedule & Results.

Will in and out privileges be allowed each day?

As we did in our inaugural year, BC Place Stadium will offer In & Out privileges once again! Fans will be free to come and go as they please from doors open until 3 PM, each day of the tournament. If fans choose to leave after 3 PM, they will not be allowed re-entry.

EXAMPLE:
If you leave at 2:59pm you are permitted one re-entry at anytime of the day.
If you leave at 3:01pm you will NOT be permitted re-entry.

Fans will be required to have their tickets on them for entry and re-entry – no exceptions.

How is the Canada Sevens Tournament structured?

Teams will be divided into four pools consisting of four teams the week prior to the event, following the previous Series stop in Las Vegas. The tournament features 16 nations, including 15 core teams qualified for inclusion on all stops of the HSBC World Rugby Sevens Series.

Teams will play a round-robin schedule of three games each within their pool on the Saturday. Following a new format change to align with the Olympic Format, teams will compete for Gold, Silver & Bronze medals. Teams accumulate points at each stop based on how they place, ultimately crowning a Series Champion at the end of each season.

For more information on the HSBC World Rugby Sevens Series, click World Rugby Sevens Series

TICKETING 

2017 HSBC CANADA SEVENS GENERAL TERMS & CONDITIONS

I have a question about my ticket purchase…

If you have purchased your ticket through Ticketmaster.ca you can check the status of your order anytime by visiting  My Ticketmaster account. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more!

If you bought tickets online, you already have an account – just sign in. If you bought tickets by phone, create a My Ticketmaster account now!

Contact Ticketmaster:
If you need to talk to someone, call us toll-free at 1-855-985-HELP (4357).

What does GA mean? Will we be seated together?

General Admission (GA), or “festival seating”, entitles you to access specific areas of the venue where seating is provided but not assigned. Spectators with GA tickets will be allowed to sit wherever there is an open spot within the designated GA sections.

IMPORTANT: UPPER BOWL GENERAL ADMISSION TICKETS!

Please be advised, there will not be lower bowl and upper bowl GA in 2017. If you purchase a GA ticket, you will be able to move freely between Level 200 and Level 400 of the venue.

My GA ticket has a different number next to it than my friend’s ticket. Can we still sit together?

Yes! All GA tickets have the same stadium access regardless of the number on your ticket.

Why does my GA ticket have a row/seat # on my ticket?

GA tickets will have a section, seat and row associated to the ticket but this is for processing purposes. All GA tickets DO NOT have assigned seating. GA seating will be on a first come, first-served basis.

What is the difference between 7s Access and 7s Reserved tickets?

7s Access and 7s Reserved tickets both provide premium viewing of the games, located in the centre sections of the stadium. In addition, 7s Access seats provide spectators the opportunity to view the player entrance and exit tunnels where they can watch player walk outs up close, experience exclusive food & beverage specials on Level 100  and engage with players (e.g. get autographs) as they exit the field area. 7s Access tickets will also have access to exclusive beer stalls that will allow you to avoid the lines of the normal 200 Level concourse.

If I purchase Club or Fieldside Premium seating, do I have access to any of the normal BC Lions/Whitecaps lounges?

Yes, Canada Sevens spectators with Club and Fieldside Premium seating will have access to the exclusive lounge spaces/amenities located on Level 300 and Level 100, respectively, of the stadium.

Can I purchase tickets at the door?

Tickets will be sold on tournament days at all BC Place box offices, subject to availability. Spectators are encouraged to buy tickets ahead of time, as certain sections may sellout in advance of the event.

What time will ticket services open on tournament day?

Ticket services will be open 1 hour prior to the first match kick-off. It is highly recommended that individuals purchase tickets prior to the event as tickets available on the day of the tournament are scarce. 

Is there special group pricing?

Yes – groups of 10 or more receive a $10 discount on each ticket purchased. This offer is good for GA tickets only.

Ticketmaster is limited to 20 tickets per transaction. How do I purchase more tickets?

For larger groups, multiple transactions will be required. If you are looking to purchase for a group of 60+, please contact our ticketing representatives directly at tickets@canadasevens.com.

I am a wheelchair user. Can my friends and family sit with me?

As per BC Place’s operating procedure, one attendant ticket may be purchased with each wheelchair ticket and a seat will be provided for the guest’s attendant. Guests seated in GA seating are advised to arrive early on the day of the tournament and secure seating for additional members of their group behind the accessible platforms where the wheelchair and attendant seats are located. Guests seated in the 7s Access, 7s Reserved, or Club seats are advised to make their request known at the time of ticket purchase. Your ticketing agent will work with you to seat your group together, subject to availability at time of purchase.

Is there alcohol-free seating available?

Canada Sevens has designated alcohol-free seating sections within our General Admission and 7s ACCESS seating options. For exact seating locations, please see below:

  • 7s Reserved – Sections 211 (Rows AA – JJ, Seats 101 & up)
    • Section 237 (Rows S & T; Seats 101-110)
  • GENERAL ADMISSION – An area will be designated for alcohol-free guests. Directions and signage will be available at the stadium.

STADIUM

What are the accessibility options at BC Place?bcplace

BC Place is where the whole province, and the world, comes together for the biggest and best events and exhibitions in BC. We’re committed to making sure that seniors, families, and people with disabilities have the best time possible. For more information, click BC Place Accessibility

Where is BC Place stadium located?

BC Place stadium is located at 777 Pacific Blvd., Vancouver, BC, Canada V6B 4Y8.

Can I ride my bike to the stadium?

The friendly folk at The Bicycle Valet will be waiting to securely park your ride for FREE while you enjoy the event! Head to Gate C at BC Place to drop your bike off.

What are the bag restrictions for this event?
All bags are subject to search before entry to BC Place.  All bags over 14x14x6 inches must be returned to your vehicle, hotel or residence.  If that is not an option, a bag can be stored with Bike Valet which is located at Gate C.  Bag storage is open a half hour after the event.

IMPORTANT: Costume and Masks

Please be advised, mask are only to be worn in your seats. Masks can not be worn on the concourse or common areas.

Need Help?

If you need assistance on game day please contact the FAN FORCE team via PHONE: (604) 661-3434, EMAIL: fanfare@bcplace.com or TEXT: FORCE to 69050 with your seat location

Are animals allowed in BC Place stadium?

With the exception of Pacific Assistance Dog Society (PADS) seeing-eye or hearing dogs, animals are not permitted in BC Place.

Where is the First Aid station?

First Aid Stations and rovers are located throughout the concourse on level 2. Please speak with any of our staff if you or someone you know requires First Aid assistance.

What methods of payment are available in the stadium?

Credit card, or cash are accepted at ticketing, food, and merchandise locations throughout the stadium. Portable concessions accept cash and credit cards. There are ATM machines on the concourse on level 200 and 300.

Can I bring my own beverage container into the stadium?

Empty water bottles are permitted into the stadium and are subject to search at the gate. Bottles can be filled at drinking fountains located on the main concourse. Bottled water can also be purchased in venue.

Am I allowed to bring my vuvuzela?

No. Please refer to the BC Place list of prohibited items found Prohibited Items (link to PI’s)

Can I use my camera/video camera in the stadium?

Personal photography is permitted in stadium, provided the images are for personal use only. Photographic support tools that may interfere with others’ enjoyment of the match (selfie sticks, tripods, professional lenses larger than 200 mm, etc.) are not permitted in the stadium.

Is my seat undercover?

BC Place is a multi-purpose stadium, featuring the world’s largest retractable roof. This allows the venue to host both indoor and outdoor sporting events. As Canada Sevens is hosted in March, and the stadium is considered an ‘open-air’ venue (temperatures similar to outside), we recommend that you dress in layers and prepare for an open-air experience at BC Place.

Will the stadium roof be open for the Canada Sevens tournament?

Canada Rugby, World Rugby and BC Place have determined that in order to keep the playing surface consistent for all teams during the Sevens tournament, the roof will be left closed for the duration of the event. Please note that BC Place is considered an ‘open-air’ venue (temperatures similar to outside), so we recommend you prepare for an open-air experience. Follow BC Place on Twitter @BCPlace for up-to-the-minute stadium information.

FOOD & BEVERAGE

 

What types of food and beverage options are available at BC Place stadium?

Centerplate, the food service provider at BC Place Stadium, offers a wide variety of meal choices in the concession stands from your classic hotdog, burger and fries to Vij’s curries, short rib poutine, house smoked meat sandwiches, bacon wrapped hot dogs and house made soups and panini. Centerplate takes pride in producing a wide variety of culinary options in-house utilizing local products. For more information on Food and Beverage options visit: BC Place Food and Beverage

Can I bring my own food into the stadium?

Outside food or drink is not permitted into the stadium. Special considerations will be made for infants (i.e. bottles and unopened baby food), and for medical reasons. Please contact BC Place by calling 604-669-2300 or stadium@bcpavco.com to make arrangements in advance. Any outside food or beverage will have to be consumed or disposed of at the gates. 

Can I bring my own beverage container into the stadium?

Empty water bottles are permitted into the stadium and are subject to search at the gate. Bottles can be filled at drinking fountains located on the main concourse. Bottled water can also be purchased in venue.

Will there be breakfast options?
Yes! BC Place will offer breakfast options during the 2016-17 tournament…including coffee!

 

FAMILY

At what age is a guest required to have a ticket?
Children age two and under will be admitted free as long as the child is sitting on an adult’s lap. If a parent requests a physical seat for the child, he/she must purchase a ticket.

Are there baby changing areas?
Changing stations are located in washrooms throughout the stadium. There are also private Universal Washrooms available on Level 2.

For venue specific information on the following topics, please refer to the BC Place Guest Policies page:

– Alcohol Policy
– Allergies and Dietary requirements
– Bag Inspections
– Code of Conduct
– Guest Enquiries & Services
– Lost and Found
– Lost Children
– Prohibited Items
– No Smoking Policy

Volunteers

If you are interested in short-term volunteer roles at the tournament, please email volunteers@canadasevens.com

MEDIA ACCREDITATION

The 2017 HSBC Canada Sevens Vancouver is now accepting applications for media credentials. Media space is limited, and some applications may not be able to be accommodated. Please click HERE if you wish to submit an application for a media credential – note that for any further media queries, you may contact us at media@canadasevens.com.
 
The media accreditation application deadline is 6:00pm PT on February 15th.