Account Manager Frequently Asked Questions

Have 2-Day Tournament Passes or did you receive tickets from a Canada Sevens representative? Your tickets are in HSBC Canada Sevens Account Manager. Scroll down for Account Manager How To Guides and frequently asked questions.

Have Single Day General Admission Tickets bought on Ticketmaster.ca? Click here for the Single Day FAQ

Have general questions about the tournament? Click here for our FAQ

HOW TO GUIDES

Mobile Ticketing

What is mobile ticketing?

Mobile ticketing is a new way to access your tickets through your mobile phone, offering a more convenient, safe and flexible way to view, send and receive your tickets.

Why is HSBC Canada Sevens moving to mobile only tickets?

Mobile tickets provide a safe and incredibly convenient way to distribute your seats to family, friends, and clients at BC Place Stadium. Through this method, you will be able to view, transfer and manage your tickets with ease, as well as avoid long lines on event days with quick access through mobile scanning. Most importantly, moving to mobile ticketing helps us achieve our goal of being the greenest tour stop on the HSBC World Rugby Sevens Series – a space we are very proud to be a global leader in. Mobile ticketing is now standard at all BC Place Stadium events.

What are the benefits of mobile ticketing?

  • Convenient: Manage, transfer, donate or pay invoices for your tickets anywhere using smartphone
  • Improved wait times: Quicker access into BC Place Stadium with quick mobile scanning
  • Environmentally friendly: Eliminates thousands of pieces of paper from being thrown into a landfill.
  • Safe and secure: Eliminates fraudulent tickets and risk for lost or forgotten tickets
  • User friendly: Manage tickets in one central location. Transfer tickets to friends and family using HSBC Canada Sevens Account Manager.

Are any other events or venues using this method?

BC Place Stadium has moved exclusively to mobile ticketing for all events. Many other stadiums, sport teams, concerts, Broadway shows and large scale events have adopted this ticketing method.

Where is my barcode?

To view the barcode for your tournament passes, log in to HSBC Canada Sevens Account Manager on your smartphone.

Note*: Barcodes only appear when you view your tickets on a smartphone. You will not see a barcode when logged into HSBC Canada Sevens Account Manager on your desktop.

What if I don't own a smartphone?

Understanding not all of our fans have a smartphone, you will also be able to go to Will Call at Gate H on event day and ask the Box Office staff to print your tickets for you. You will need to bring your account number and ID in order receive your hard copy tickets.

Can I still print my ticket(s) from home via digital pdf?

No, print at home tickets (PDF) are no longer available as a ticket delivery option.

With mobile tickets, all tickets are fully digital and only accessible on your mobile device. Your phone is your ticket.

USING ACCOUNT MANAGER

What is Account Manager?

Your HSBC Canada Sevens Account Manager, is a Ticketmaster platform that allows you to view, send and receive tickets through your desktop computer or mobile phone. Customers with 2-day tournament passes or tickets from a Canada Sevens representative will need to have their own HSBC Canada Sevens Account Manager.

How do I create an Account Manager profile?

Previous ticket buyers: If you have purchased a ticket(s) to HSBC Canada Sevens in the last 4 years, an Account Manager profile has already been created for you. To access your profile, visit the HSBC Canada Sevens Account Manager by clicking on this link: am.ticketmaster.com/rugbycanada/. From there click the Sign in/Sign up button in the top right corner and select Forgot Password? Enter the email address you used to purchase your previous years’ tickets and follow the steps to reset your password.

New ticket buyers: If you have never purchased a ticket to HSBC Canada Sevens, you will need to create an account manager profile in order to purchase your 2020 tournament passes. Visit the HSBC Canada Sevens Account Manager by clicking on this link: am.ticketmaster.com/rugbycanada/. Click the Sign in/Sign up button in the top right corner. Follow the steps to create a new profile.

I have an Account Manager profile for another event. Can I use it for HSBC Canada Sevens?

No, all Account Manager profiles are specific to the individual event. You must create a new account manager profile for HSBC Canada Sevens.

Am I required to purchase my tickets through Account Manager?

Yes, all two-day tournament passes for HSBC Canada Sevens will need to be purchased using Account Manager. 

Only Single Day General Admission tickets can be purchased from Ticketmaster.ca.

Can I use my ticketmaster.ca login for Account Manager?

No, your login for ticketmaster.ca is separate from HSBC Canada Sevens Account Manager. Any 2-day tournament passes bought can be found in your HSBC Canada Sevens Account Manager.

Any single day General Admission tickets bought on Ticketmaster.ca will be accessed via your Ticketmaster account.

How do I pay invoices?

To pay your invoice, follow these steps:

  • Log in to Account Manager at am.ticketmaster.com/rugbycanada
  • Click on Invoice
  • Select Payment Options
  • Enter your information and do not use auto-fill
  • Confirm the payment amount and accept the terms and conditions
  • Click Continue

TRANSFERRING WITH ACCOUNT MANAGER

I bought all of the tickets for my party. How do I send the tickets to each person in my group?

Sending tickets to members of your party is simple.

  • Log in to HSBC Canada Sevens Account Manager on desktop or mobile
  • Select My Tickets
  • Look for the Transfer button at the top.
  • Click Transfer and select the ticket(s) you would like to send. Saturday and Sunday are separate tickets in your account, please use Select All if you want to transfer both days.
  • Enter the contact information of the person you are sending the tickets to.
  • Click the Transfer button in the bottom right corner.

For more info, please see the above guide on transferring tickets.

I bought a tournament pass but can't attend both days of the event. How do I send a Saturday or Sunday ticket to a friend?

A tournament pass will appear as two separate tickets within your HSBC Canada Sevens Account Manager. Follow the steps above on transferring tickets to another fan.

I accidentally transferred the wrong ticket to a member of my group. How do I get the ticket back?

As long as the recipient has not accepted the tickets yet, you can cancel the transfer in your HSBC Canada Sevens Account Manager. Look for the ticket you transferred and click “Cancel”.

If they have accepted the transferred ticket before you can cancel, they must transfer it back to you. Please note, you can only transfer a ticket to the same email up to 3 times. If you try to transfer the same ticket to the same email more than 3 times, the tickets will lock.

 

Can I transfer tickets to someone without an account?

If the recipient doesn’t have an online HSBC Canada Sevens Account Manager, they will be prompted to create one as part of the transfer.

For a step-by-step guide, please see How to Transfer With Account Manager and How to Accept With Account Manager above.

Can I transfer tickets after the event has started?

Yes, ticket transferring is available for all tickets in your account that have not already been scanned into the venue.

Please note that Saturday and Sunday are individual tickets so you can transfer one of the days or both at a time.

For a step-by-step guide, please see How to Transfer With Account Manager and How to Accept With Account Manager above.

GET READY FOR EVENT DAY

How do I access my tickets in Account Manager for scanning?

  1. Log in to your HSBC Canada Sevens Account Manager on your mobile device through am.ticketmaster.com/rugbycanada/
  2. Click MY TICKETS
  3. Scroll to find the correct ticket and click on it.
  4. Click “View Barcode” to bring up the barcode for scanning by BC Place staff.
  5. We recommend you add your tickets to Apple Wallet / Google Pay in advance of the event to access your tickets without an internet connection.

For a step-by-step guide, please see How to View Tickets with Account Manager above.

Note*: Barcodes only appear when you view your tickets on a smartphone. You will not see a barcode when logged into HSBC Canada Sevens Account Manager on your desktop.

Can I have multiple tickets on a single phone?

Yes, you can have multiple tickets on one mobile device, however you will be required to enter the stadium with your entire group. If you and your group will be entering the venue separately, you must transfer each individual persons ticket to them ahead of time.

How can I scan my tickets if I don't have a data plan?

We highly recommend accessing your mobile tickets prior to arriving at BC Place Stadium on event day. You can do this by saving your tickets to your Apple wallet or Google Pay app. Either app allows you to access them even if you lose internet access.

What if my phone breaks, dies or is lost/stolen before I arrive?

We recommend adding your tickets to your Apple Wallet or Google Pay apps. Please also ensure that your mobile device is fully charged before entering BC Place Stadium on event day. If you are unable to access your mobile device, please proceed to the BC Place Stadium Box Office on event day with government issued ID and your account number to get printed tickets.

What if my full group isn’t with me when entering the stadium and I have all the tickets?

We highly recommend that you transfer all tickets to each individual person in your group before entering the stadium. This will save time upon entering and ensure your party enters without issue.

Can I use a screenshot of my ticket?

No. Screenshots of tickets are not recognized as valid method for entry. If you are the recipient of a screenshot, contact the original sender and request for the ticket to be transferred to you through the HSBC Canada Sevens Account Manager.

Thank you fans! See you in 2020!

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