Frequently asked questions
What will the HSBC Canada Sevens tournament schedule look like?
The HSBC Canada Sevens tournament will feature 45 games played over two days. Rugby sevens matches feature two 7-minute halves of play with a 2-minute halftime.
Doors are scheduled to open 60 minutes before the first match.
The final match schedule will be set closer after Los Angeles Sevens.
How is the Canada Sevens Tournament structured?
Teams will be divided into four pools consisting of four teams the week prior to the event, following the previous Series stop in Los Angeles. The tournament features 16 nations, including 15 core teams qualified for inclusion on all stops of the HSBC World Rugby Sevens Series.
Teams will play a round-robin schedule of three games each within their pool on the Saturday. On Sunday, the top-8 teams will play a format that aligns with the Olympics, with teams will competing for Gold, Silver & Bronze medals. Teams accumulate points at each stop based on how they place, ultimately crowning a Series Champion at the end of each season.
For more information on the HSBC World Rugby Sevens Series, click World Rugby Sevens Series.
Will in and out privileges be allowed each day?
In and out privileges will be allowed until 3pm on each tournament day. If you exit after 3pm, you will not be permitted to re-enter the stadium.
What are the accessibility options at BC Place?
BC Place is where the whole province, and the world, comes together for the biggest and best events and exhibitions in BC. We’re committed to making sure that seniors, families, and people with disabilities have the best time possible. For more information, click BC Place Accessibility.
Where is BC Place stadium located?
BC Place stadium is located at 777 Pacific Blvd., Vancouver, BC, Canada V6B 4Y8.
Can I ride my bike to the stadium?
The friendly folk at The Bicycle Valet will be waiting to securely park your ride for FREE while you enjoy the event! Head to Gate C at BC Place to drop your bike off.
What are the bag restrictions for this event?
All bags are subject to search before entry to BC Place. All bags over 14x14x6 inches must be returned to your vehicle, hotel or residence. If that is not an option, a bag can be stored with the Bike Valet which is located at Gate C. Bag storage is open a half hour after the event.
Are there any costume limitations?
It wouldn’t be HSBC Canada Sevens without the tradition of outrageous and fun “fancy dress” costumes or donning a patriotic outfit to support one’s country. While we encourage creativity, we also value safety, respect, and good judgement. If you’re planning to attend the event, take a moment to read over our guidelines that ensure all fans can enjoy Vancouver’s biggest party!
In addition to the specific information pertaining to BC Place Prohibited Items, costumes (including items that may be deemed potentially hazardous to other guests) may be subject to enhanced inspection upon entry. Masks are permitted only to be worn while in your seat. Masks cannot be worn on the concourse or common areas. Keep costume accessories limited. Hockey sticks, tennis rackets, swords, spears, toy weapons, etc. are not permitted. Remember that costumes deemed to be offensive may not be permitted inside the stadium. This includes costumes that may offend from a religious, political, racial and/or sexual perspective.
If you need assistance on event day, please call Guest Services at 604-661-3434 or email: firstname.lastname@example.org
Are animals allowed in BC Place stadium?
Certified service dogs (or service dogs in training) are permitted inside BC Place. All other animals are prohibited.
Where is the First Aid station?
First Aid Stations and rovers are located throughout the concourse on level 2. Please speak with staff if you or someone you know requires First Aid assistance.
What methods of payment are available in the stadium?
Credit card, or cash are accepted at ticketing, food, and merchandise locations throughout the stadium. Portable concessions accept cash and credit cards. There are ATM machines on the concourse on level 200 and 300 and 400
Can I use my camera/video camera in the stadium?
Personal photography is permitted in stadium, provided the images are for personal use only. Photographic support tools that may interfere with others’ enjoyment of the match (selfie sticks, tripods, professional lenses larger than 200 mm, etc.) are not permitted in the stadium.
Will the stadium roof be open for the Canada Sevens tournament?
The position of the retractable roof, either open or closed, for the duration of any given event will be determined in advance, in consultation with the event producers. BC Place should be considered an ‘open-air’ stadium whether the roof is open or closed, and guests are encouraged to dress accordingly, based on the temperature outdoors.
I have a question about my tickets...
For 2-day tournament passes or tickets from a Canada Sevens representative:
- You can find your tickets in your HSBC Canada Sevens Account Manager
- Check out our Account Manager FAQ
For single day General Admission tickets purchased through Ticketmaster.ca:
What is mobile delivery?
Mobile ticketing is a new way to access your tickets through your smartphone, offering a more convenient, safe and flexible way to view, send and receive your tickets.
With mobile tickets, all tickets are fully digital and only accessible on your smartphone. Your phone is your ticket.
Understanding not all of our fans have a smartphone, you will also be able to go to Will Call at Gate H on event day and ask the Box Office staff to print your tickets for you. You will need to bring your account number and ID in order receive your hard copy tickets.
Can I still print my ticket(s) at home using a PDF?
No, print at home tickets (PDF) are no longer available as a ticket delivery option.
What does GA mean? Will we be seated together?
General Admission (GA), or “festival seating”, entitles you to access specific areas of the venue where seating is provided but not assigned. Spectators with GA tickets will be allowed to sit wherever there is an open spot within the designated GA sections.
Why does my GA ticket have a row/seat # on my ticket?
GA tickets will have a section, seat and row associated to the ticket but this is for processing purposes. All GA tickets DO NOT have assigned seating. GA seating will be on a first come, first-served basis.
My GA ticket has a different number next to it than my friend’s ticket. Can we still sit together?
Yes! All GA tickets have the same stadium access regardless of the number on your ticket.
Can I purchase tickets at the door?
Tickets will be sold on tournament days at all BC Place box offices, subject to availability. Spectators are encouraged to buy tickets ahead of time, as the tournament may sellout in advance of the event days.
What time will ticket services open on tournament day?
Ticket services will be open 1 hour prior to the first match kick-off. It is highly recommended that individuals purchase tickets prior to the event as tickets available on the day of the tournament are scarce.
Is there special group pricing?
Yes – groups of 10 or more receive a $10 discount on each tournament pass purchased. This offer is good for GA tickets only.
If you are buying 2-day GA tournament passes, use the code: GAGROUP to receive the discount.
If you are buying single day GA tickets, the discount will be automatically applied.
Ticketmaster is limited to 20 tickets per transaction. How do I purchase more tickets?
Groups looking to purchase 20+ tickets will either have to make multiple purchases online or can contact our ticketing representatives directly at email@example.com.
I am a wheelchair user. Can my friends and family sit with me?
As per BC Place’s operating procedure, one attendant ticket may be purchased with each wheelchair ticket and a seat will be provided for the guest’s attendant. Guests seated in GA seating are advised to arrive early on the day of the tournament and secure seating for additional members of their group behind the accessible platforms where the wheelchair and attendant seats are located. Guests seated in the 7s Access, 7s Reserved, or Club seats are advised to make their request known at the time of ticket purchase. Your ticketing agent will work with you to seat your group together, subject to availability at time of purchase.
Is there alcohol-free seating available?
Canada Sevens has designated alcohol-free seating within our Reserved and General Admission seating sections. For exact seating locations, please see below:
Section 209; Seat 101 to 109/110: Rows LL to RR
Level 200: Sections 224; Seat 101 to Section 225 Seat 1: Rows LL-VV
At what age is a guest required to have a ticket?
Children age two and under will be admitted free as long as the child is sitting on an adult’s lap. If a parent requires a physical seat for the child, he/she must purchase a ticket.
Are there baby changing areas?
Changing stations are located in washrooms throughout the stadium. There are also private Universal Washrooms available on Level 2.
For venue specific information on the following topics, please refer to the BC Place Guest Policies page:
– Alcohol Policy
– Allergies and Dietary requirements
– Bag Inspections
– Code of Conduct
– Guest Enquiries & Services
– Lost and Found
– Lost Children
– Prohibited Items
– No Smoking Policy
FOOD & BEVERAGE
What types of food and beverage options are available at BC Place stadium?
Centerplate, the food service provider at BC Place Stadium, offers a wide variety of meal choices in the concession stands from your classic hotdog, burger and fries to curries, short rib poutine, house smoked meat sandwiches, bacon wrapped hot dogs and house made soups and panini. Centerplate takes pride in producing a wide variety of culinary options in-house utilizing local products. For more information on Food and Beverage options visit: BC Place Food and Beverage
Can I bring my own food into the stadium?
Outside food or drink is not permitted into the stadium. Special considerations will be made for infants (i.e. bottles and unopened baby food), and for medical reasons. Please contact BC Place by calling 604-669-2300 or firstname.lastname@example.org to make arrangements in advance. Any outside food or beverage will have to be consumed or disposed of at the gates.
Can I bring my own beverage container into the stadium?
Empty personal water bottles (with or without lids) up to 1 litre capacity are permitted into the stadium and are subject to inspection at the gate. Glass bottles are not allowed inside the stadium. Permitted bottles can be filled with water at drinking fountains located on the main concourse. Bottled water can also be purchased from concessions.
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