Single Day GA Ticket Frequently Asked Questions

Bought Single Day General Admission Tickets on Ticketmaster.ca? Your tickets are in your My Ticketmaster Account. Scroll down for Single Day GA How To Guides and frequently asked questions.

Have 2-Day Tournament Passes or did you receive tickets from a Canada Sevens representative? Your tickets are in HSBC Canada Sevens Account Manager. Click here for our Account Manager FAQ

Have general questions about the tournament? Click here for our FAQ

HOW TO GUIDES

Mobile Ticketing

What is mobile delivery?

Mobile ticketing is a new way to access your tickets through your mobile phone, offering a more convenient, safe and flexible way to view, send and receive your tickets.

Why is HSBC Canada Sevens moving to mobile only tickets?

Mobile tickets provide a safe and incredibly convenient way to distribute your seats to family, friends, and clients at BC Place Stadium. Through this method, you will be able to view, transfer and manage your tickets with ease, as well as avoid long lines on event days with quick access through mobile scanning. Most importantly, moving to mobile ticketing helps us achieve our goal of being the greenest tour stop on the HSBC World Rugby Sevens Series – a space we are very proud to be a global leader in. Mobile ticketing is now standard at all BC Place Stadium events.

What are the benefits of mobile ticketing?

  • Convenient: Manage, transfer, donate or pay invoices for your tickets anywhere using smartphone
  • Improved wait times: Quicker access into BC Place Stadium with quick mobile scanning
  • Environmentally friendly: Eliminates thousands of pieces of paper from being thrown into a landfill.
  • Safe and secure: Eliminates fraudulent tickets and risk for lost or forgotten tickets
  • User friendly: Manage tickets in one central location. Transfer tickets to friends and family using My Ticketmaster account

Are any other events or venues using this method?

BC Place Stadium has moved exclusively to mobile ticketing for all events. Many other stadiums, sport teams, concerts, Broadway shows and large scale events have adopted this ticketing method.

Where is my barcode?

To view the barcode for your tickets, log in to My Ticketmaster account on your smartphone.

Note*: Barcodes only appear when you view your tickets on a smartphone. You will not see a barcode when logged into My Ticketmaster account on your desktop.

What if I don't own a smartphone?

Understanding not all of our fans have a smartphone, you will also be able to go to Will Call at Gate H on event day and ask the Box Office staff to print your tickets for you. You will need to bring your account number and ID in order receive your hard copy tickets.

Can I still print my ticket(s) from home via digital pdf?

No, print at home tickets (PDF) are no longer available as a ticket delivery option.

With mobile tickets, all tickets are fully digital and only accessible on your mobile device. Your phone is your ticket.

SINGLE DAY GENERAL ADMISSION (GA)

What does GA mean? Will we be seated together?

General Admission (GA), or “festival seating”, entitles you to access specific areas of the venue where seating is provided but not assigned. Spectators with GA tickets will be allowed to sit wherever there is an open spot within the designated GA sections.

Why does my GA ticket have a number?

GA tickets will have a section, seat and row associated to the ticket but this is for processing purposes. All GA tickets DO NOT have assigned seating. GA seating will be on a first come, first-served basis.

How can I get 2-day GA Tournament Passes?

Two-day tournament passes for HSBC Canada Sevens can be purchased through Account Manager. Click here to buy

Single Day GA tickets must be purchased from Ticketmaster.ca.

TRANSFERRING SINGLE DAY GA TICKETS

I bought all of the tickets for my party. How do I send the tickets to each person in my group?

Sending tickets to members of your party is simple.

  • Log in to My Ticketmaster account on desktop or mobile
  • Select My Events
  • Look for the Transfer button at the bottom
  • Select the ticket(s) you would like to send and click Transfer To >
  • Enter the contact information of the person you are sending the tickets to
  • Click the Transfer button in the bottom right corner

For more information, please visit the Ticketmaster page: Transfer Tickets

I accidentally transferred the wrong ticket to a member of my group. How do I get the ticket back?

As long as the recipient has not accepted the tickets yet, you can cancel the transfer in your My Ticketmaster account. Look for the ticket you transferred and click “Cancel”.

If they have accepted the transferred ticket before you can cancel, they must transfer it back to you. Please note, you can only transfer a ticket to the same email up to 3 times. If you try to transfer the same ticket to the same email more than 3 times, the tickets will lock.

 

Can I transfer tickets to someone without an account?

If the recipient doesn’t have an online Ticketmaster account, they will be prompted to create one as part of the transfer.

For more information, please visit the Ticketmaster page: Transfer Tickets

Can I transfer tickets after the event has started?

Yes, ticket transferring is available for all tickets in your account that have not already been scanned into the venue.

For more information, please visit the Ticketmaster page: Transfer Tickets

GET READY FOR EVENT DAY

How do I access my tickets for scanning?

  1. Log in to your My Ticketmaster account on your mobile device through the Ticketmaster app.
  2. Click My Events
  3. Scroll to find the correct ticket and click on it.
  4. Click View Barcode to bring up the barcode for scanning by BC Place staff.
  5. We recommend you add your tickets the Ticketmaster app, Apple Wallet or Google Pay in advance of the event to access your tickets without an internet connection.

For a step-by-step guide, please see How to View Tickets above.

Note*: Barcodes only appear when you view your tickets on a smartphone. You will not see a barcode when logged into My Ticketmaster account on your desktop.

Can I have multiple tickets on a single phone?

Yes, you can have multiple tickets on one mobile device, however you will be required to enter the stadium with your entire group. If you and your group will be entering the venue separately, you must transfer each individual persons ticket to them ahead of time.

How can I scan my tickets if I don't have a data plan?

We highly recommend accessing your mobile tickets prior to arriving at BC Place Stadium on event day. You can do this by saving your tickets to your Ticketmaster app, Apple wallet or Google Pay app. All of these apps allow you to access your tickets even if you lose internet access.

What if my phone breaks, dies or is lost/stolen before I arrive?

We recommend adding your tickets to your Ticketmaster app, Apple Wallet or Google Pay apps. Please also ensure that your mobile device is fully charged before entering BC Place Stadium on event day. If you are unable to access your mobile device, please proceed to the BC Place Stadium Box Office on event day with government issued ID and your account number to get printed tickets.

What if my full group isn’t with me when entering the stadium and I have all the tickets?

We highly recommend that you transfer all tickets to each individual person in your group before entering the stadium. This will save time upon entering and ensure your party enters without issue.

Can I use a screenshot of my ticket?

No. Screenshots of tickets are not recognized as valid method for entry. If you are the recipient of a screenshot, contact the original sender and request for the ticket to be transferred to you through their Ticketmaster account.

Thank you fans! See you in 2020!

Sign up for the Canada Sevens newsletter!

Fans + Fun

Let the good
times roll